Terms & Conditions

These Terms of Use set out the agreement between you and Premier VIP Solutions, so please take some time to read over them and understand them. By signing-up to Premier VIP Solutions, you confirm that you are bound by these Terms of Use, including any changes to them or the Premier VIP Solutions service in accordance with these Terms of Use.

WHAT IS Premier VIP Solutions?

With Premier VIP Solutions, you are only committed to a minimum of one Monthly subscription.

MONTH SUBSCRIPTION/PASS

We may also refer to ‘Subscription’ by other terms on our website and in our emails. The subscription gives you access to our entire range of services, and technology services for a monthly subscription fee.

HOW MUCH DOES EACH MONTH SUBSCRIPTION/PASS COST?

There’s no sign-up fee. There’s a monthly pass/subscription fee which you pay for each month pass when you sign up (unless we tell you otherwise), and then each month after that, until you cancel.

A BIT MORE DETAIL

Your debit/credit card will be debited on the day you sign up for any month pass/subscription, unless we tell you otherwise. You’ll get access to the relevant service straight away. You’ll continue to have access to your month pass, month after month, until you cancel the relevant pass. Unless we tell you otherwise, in most cases you’ll be charged on the same date every month for each pass.

Don’t worry, there’s no long-term commitment. You can cancel your monthly pass/subscription service at any time before your next month is due to start, and, when you cancel it, you’ll continue to have access to the relevant service until the end of the month you’ve paid for (i.e. your ‘usage month’) unless we tell you otherwise, but it won’t be automatically renewed after that. You can of course re-activate your month pass service on your account at a later point.

WHAT HAPPENS IF Premier VIP Solutions CHANGES THE SERVICE?

From time to time, we might make changes to the monthly pass/subscription service. We’ll try not to make changes without notifying you in advance, and we won’t make changes that materially disadvantage you during a usage month which you’ve already paid for (unless it’s for reasons beyond our control).

We’ll give you notice of changes which are likely to affect you during future usage months – we’ll aim to notify you at least 30 days before the start of the affected usage month, so you’ll have enough time to stop your month pass subscription before the change takes place.

If you don’t stop your monthly pass/subscription after we’ve notified you and before the change takes place, and you continue to use the service, we’ll take that as your acceptance of the amended service.

WHAT HAPPENS IF Premier VIP Solutions CHANGES THE SERVICE?

We might change some of or all of the service from time to time in accordance with these Terms of Use. If we change the services, we will give you notice sent by email to your registered email address

WHO CAN SIGN UP TO Premier VIP Solutions?

Anyone aged 18 or over living outside the UK can sign up to use Premier VIP Solutions.

HOW MUCH DOES IT COST?

Detailed pricing information can be provided to you on request.

GREAT, HOW DO I SIGN UP?

Signing-up is easy. Once you’re ready, simply email [email protected] and create a Premier VIP Solutions account. Please read the rest of these Terms of Use before signing-up.

WHAT NETWORK CONNECTION DO I NEED TO USE PREMIER-VIP SOLUTIONS TECHNOLOGY SYSTEM?

You need broadband Internet to use Premier VIP Solutions tech system. You’ll need a fast enough line and an adequate broadband data allowance. To use your broadband, we recommend a minimum 3Mbps connection – remember that your internet speed depends on network load in the home and could be affected by other users using the broadband connection at the same time.

Obviously, you’ll be responsible for all costs charged by your broadband providers and your internet service provider. Remember that accessing any content can use up a lot of data, so if your broadband package doesn’t give you unlimited downloads you need to check that you have an adequate monthly data allowance.

WHAT SYSTEM DO I NEED TO USE Premier VIP Solutions SERVICE ON?

We can provide you a list of compatible devices by email. Certain services or content may not be available on all devices and we continually review device support and as new operating systems appear; we may stop supporting older versions. This means that to continue using the service you may need to update the software on your device from time to time. As detailed further in these Terms of Use you should ensure that any device you use to access the service is compatible with the service.

HOW DO I CANCEL/STOP GETTING A MONTH PASS SERVICE?

To stop the month pass/subscription service, you need to contact us. You can email us at [email protected]. Remember, once your access to the month pass/subscription service stops, you won’t be able to use the technology system. If you stop the service, you can always re-activate it by contacting us at a later date.

Please see the ‘Your Rights to Cancel’ notice at the end of these Terms of Use for details on how to cancel your order in certain circumstances.

HOW DO I CONTACT Premier VIP Solutions IF SOMETHING GOES WRONG?

You can contact us for any customer service reasons by email to [email protected]

HOW WILL Premier VIP Solutions CONTACT ME?

If we need to contact you (including to give ‘notice’ as described in these Terms of Use), we’ll do so electronically, e.g. via email, via a notification within the service or a notice ‘pushed’ to your device (or any other method we notify you of). Notifications will be deemed to have been delivered on the day they’re sent, provided we haven’t received a failed delivery notice (in which case we’ll send a notice to you by email (which you should check regularly) and they’ll be deemed sent the day after they appear in your email inbox. We’ll send notices to you using the contact details you’ve given us, so please make sure you’ve provided us with accurate contact details and keep us up to date if they change.

AM I RESPONSIBLE FOR IMPORT DUTIES AND TAXES?

If you order a Device from us, such as a Premier VIP Solutions MINI RECEIVER, and we send this to you inside or outside the European Union, you may be responsible for paying import duties and taxes in your own country. These fees will be payable by you direct to the importer or local tax authority. We cannot provide you with an estimate of how much this will cost you. And, if you cancel your order with us, we will not be responsible for refunding you any fees you have paid in relation to import duties and taxes.

CAN I USE MY Premier VIP Solutions MINI RECEIVER WITH OTHER SERVICES?

The Premier VIP Solutions MINI RECEIVER can receive mainly content provided by Premier VIP Solutions. If you stop your monthly content pass, you will not be able to use your device.

CAN I USE MY PREMIER-iTEK MINI RECEIVER WITH OTHER SERVICES?

The PREMIER-iTEK MINI RECEIVER can receive mainly content provided by PREMIER-iTEK. If you stop your monthly content pass, you will not be able to enjoy any content from us on your device.

A BIT MORE DETAIL

In these Terms of Use, and on any Premier VIP Solutions information sent out to you, “service(s)” means the services provided by Premier VIP Solutions to its users which includes all “content” as provided in our latest service portfolio.

YOUR PERMISSION TO ACCESS THE SERVICES AND CONTENT

You may only access the content and some services at certain times. You may only use the services and content in the ways expressly permitted in these Terms of Use (as updated from time to time).

SOME EXAMPLES OF THINGS YOU MUSTN’T DO:

• Copy, rent, sell, reproduce, publish, republish, post, broadcast, frame, transmit the services or content (or any part of them), or make them available to the public, or authorize or assist anyone else to do so;
• Make any direct or indirect charge for using any part of the services or content;
• Access or use the services or content for any improper or unlawful purpose or allow anyone else to do so.

CHANGES TO THE SERVICE AND CONTENT

The content will change regularly – that means on any given day, week or month, new services may become available (and other services, will stop being available).

We may vary, replace or withdraw any service, feature or functionality or provided as part of a service at any time. We provide the services on an ongoing basis and we cannot foresee what may change in the future. This means we may change other than those set out in these Terms of Use.

It won’t be practical for us to notify you in advance of all content changes and instead you should keep checking your email for any Premier VIP Solutions notifications of details of any changes

We’ll try to avoid making any significant changes to the services which are likely to be to your material disadvantage, but, if we do so, we’ll aim to notify you in accordance with these Terms of Use.

Some of the services we provide is supplied by third parties. The availability of such service is outside our control and we may be unable to make certain changes available via the service or we may be unable to provide those services on certain devices. We’ll use our reasonable efforts to notify you in advance by email, In addition, some features available via the Premier VIP Solutions service may differ from other locations.

In such circumstances we will give you as much notice as we consider practical and we may, in our sole discretion, issue you with a refund or part refund for the remainder of the period which you’ve already paid for unless you continue to use the services or relevant part of the services.

DEVICES

You can only register one device to one subscription. You’ll be able to swap your registered devices an unlimited number of times.

If you do not use a device provided by Premier VIP Solutions and wish to use your own device, you must ensure that your devices meet the minimum hardware, systems and software requirements, as set out on the information provided to you by Premier VIP Solutions and updated by us from time to time.

From time-to-time device manufacturers or the provider of the device operating system may impose changes that limit or restrict your use of Premier VIP Solutions on that device. If this happens, we’ll try to notify you of these changes in advance, but as we have no control over these manufacturers and providers it may not always be possible to do so.

For security reasons and to protect the rights of our content partners Premier VIP Solutions may not be supported on a device where limitations included within the device operating system have been removed or tampered with (this is sometimes called ‘jailbreaking’).

SECURITY

You’re responsible for the security and proper use of your log-in details and password. If you know or suspect that your username or password has been compromised, or you suspect or become aware of any other breach of security, you must tell us immediately, and you must also ensure that any such username and password is changed as soon as possible. If we believe that there’s been, or is likely to be, a breach of security we may suspend usernames or passwords and require that they’re changed, we may also restrict your use of all or any part of the service.

Premier VIP Solutions’ RIGHT TO CANCEL OUR AGREEMENT

We can cancel our agreement with you (or any part of it) at any time. If we cancel your agreement with us (or any part of it) after you’ve paid a subscription payment to use the subscription part of the service, you’ll have access to the part of the service to which the subscription payment relates for the remainder of your usage month/period, but your subscription won’t automatically be renewed.

In any event, we may immediately suspend or restrict your use of all or any part of the services and/or content without refunding or compensating you if:
• You fail to make a payment you owe us or if your payment method fails;
• You breach the Premier VIP Solutions Terms of Use, although for non-serious breaches we will first give you an opportunity to put things right which you will need to do within 7 days.
• We suspect or believe that you’ve committed or may be committing any fraudulent activity against us or against any other person or organisation through your or their use of the service or content;
• You have acted towards our staff or agents in a way which we reasonably consider to be inappropriate or unacceptable and sufficiently serious to justify restricting or ending your use of our service; or
• It’s not reasonably avoidable due to technical or operational reasons which are beyond our reasonable control.

Premier VIP Solutions’ RIGHT TO CHANGES THESE TERMS OF USE

We can change or add to these Terms of Use at any time for any of the following reasons:
• We change, alter, improve or add to any of our services;
• We intend to change the way we structure our services;
• We change the way we provide our services (for example, we develop new technology to provide you with a better experience);
• To help improve the security and operation of our technical infrastructure (for example, to prevent misuse of our digital content platform);
• We reorganize the way we structure or run our business;
• To introduce new charges where the cost of running our service increases;
• For valid legal or regulatory reasons or
• To make our Terms of Use clearer or easier to understand or to have all our customers on the same Terms of Use.
In addition, we provide the services on an ongoing basis and we cannot foresee what may change in the future. This means we may make changes or additions to these Terms of Use for reasons other than those set out above.

If we make any changes to these Terms of Use and if we do we will notify you.

If the change materially disadvantages you, we’ll aim to notify you at least 30 days’ before the change takes effect to give you the opportunity to manage your subscriptions and end your use of Premier VIP Solutions. We will treat any purchases you make after the 30-day period as an indication from you that you are happy with the changes. If you object to the changes and cancel your subscription within the 30-day notice period, the changes won’t apply to you for the remainder of your usage month/period.

If a change to these Terms of Use needs to be made more quickly for security, legal or regulatory reasons we’ll let you know as soon as we can.

The most up to date version of the Terms of Use will always be available on request via the Premier VIP Solutions email address info@premier VIP Solutions.com and when we notify you that the Terms of Use are changing, we recommend you print the latest version for your records.

SPECIAL OFFERS

If you take up a special offer, the relevant parts of these Terms of Use will be varied to take account of the terms and conditions of the relevant offer. We won’t change the terms of any valid offer which applies to you once it has started and before it has ended, unless it’s to correct or clarify an obvious error or omission.

PRICES AND PAYMENTS

All our prices are set out by Premier VIP Solutions and may change from time to time.

We may increase the price of any of our services at any time and where we do so, we will give you notice in accordance with these Terms of Use. Examples of when we may do this include: our cost of providing the services will increase ( such as when we have to pay third parties more for their content ); we are introducing new content and services; we are changing the way we structure our services; we are investing in improving our customer support; other costs associated with running our services increase.

In addition, we provide our services on an ongoing basis and we cannot foresee what may change in the future. This means we may increase our prices for reasons other than those set out above.

Our prices include any applicable sales tax. We’re not obliged to honour prices that are the result of obvious errors and which you could reasonably be expected to know are mis-pricing. If we reimburse you for any reason, we may credit your Premier VIP Solutions account, or we may reimburse your payment card (in our discretion). Your legal rights aren’t affected.

LIABILITY

By signing up to use Premier VIP Solutions, and using any part of the services and content, you agree that you’ll be responsible for your actions and omissions. The services may present links to third party websites, ads or offers not owned or controlled by us – we’re not responsible for these sites, ads or offers.

To the full extent permitted by law, we and our associated companies and agents exclude responsibility and all liabilities arising from:
• Any use of Premier VIP Solutions which isn’t authorized by us,
• Ending, suspending or restricting the services or content or any part of the services or content in accordance with these Terms of Use,
• Any delay, failure, act or default in relation to the provision of the services and the content,
• Errors, viruses or bugs present in or arising from your use of the service
• Incompatibility of the service or content with any other software or hardware (including compatible registered devices), and
• Any act or default of any third-party supplier, device manufacturer or provider of a device operating system, which are beyond our reasonable control.

Save that nothing in these Terms of Use will in any way limit or exclude any party’s liability for (i) death or personal injury arising from negligence, or (ii) fraud, our total liability to you won’t exceed the amount you’ve paid to access the Premier VIP Solutions services in the 12 months preceding your bringing a claim relating to the Premier VIP Solutions services or content.

We are not permitted to exclude our liability for certain matters, for example we cannot exclude our liability to you for providing digital content that is not of satisfactory quality or fit for purpose or that does not match its description. This clause shall not affect any such liability that we have to you.

LAST FEW LEGAL BITS

Any part of these Terms of Use found to be unenforceable will be treated as deleted and the remainder of the Terms of Use will continue to govern the relationship between us and you.

The agreement between us and you are personal to you and no third party is entitled to benefit under it. We can transfer our rights and obligations under these Terms of Use to any company, firm or person. You may not transfer your right or obligations under these Terms of Use to anyone else.

YOUR RIGHTS TO CANCEL YOUR ORDER

CANCELLATION PERIOD FOR ANY CONTENT PASSES:

You have the right to cancel your purchase of a Premier VIP Solutions monthly pass, and receive a full refund without giving any reason, any time up to 7 days (“cooling off period”) from the later of: (a) the date of purchase; (b) the date of delivery (for content passes which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice.

CANCELLATION PERIOD FOR THE Premier VIP Solutions DEVICE AND/OR OTHER EQUIPMENT

You have the right to cancel your purchase of a Premier VIP Solutions Device and other equipment (together the “Goods”) and receive a full refund (apart from deduction of delivery charges without giving any reason up to 7 days (“cooling off period”) from the later of: (a) the date of purchase; (b) delivery or (c) receipt of this notice.

HOW TO CANCEL:

If you change your mind and wish to cancel your purchase during your cooling off period, just email us to let us know at info@premier VIP Solutions.com. You must give your name, Premier VIP Solutions username (if you have one), e-mail address in order to cancel your order, and in addition if you have purchased a Premier VIP Solutions Device or Device bundle, we will also require the Device serial number, order number, delivery address and order date.

EFFECTS OF CANCELLATION:

If you cancel during your cooling off period, we will refund to you all payments received from you, less any delivery costs. If you have purchased a Premier VIP Solutions Device bundle and during your cooling off period you cancel your Premier VIP Solutions Device but keep your Premier VIP Solutions monthly pass/subscription, you will no longer be eligible for any discount you received on the monthly pass and will be required to pay Premier VIP Solutions the difference between the discounted price of the content and the full standard price for such content when sold separately.

RETURN OF Premier VIP Solutions DEVICE:

If you cancel a contract for Goods you are responsible for returning the Goods to us. We will provide you with details of how to do this. Premier VIP Solutions can offset any returns costs against any money that it owes to you for any reason. You must keep the Goods safe until returned. We may make a deduction for any loss in value as a result of unnecessary handling by you

REFUNDS:

We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 28 days from the date (i) you notify us of your decision to cancel or in the case of any Goods, (ii) the date we either receive the Goods back from you or (iii) we receive evidence the Goods have been returned (such as a proof of posting receipt). We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.

Terms & Conditions

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